Our Commitment
Every investor complaint is addressed promptly, fairly and transparently in accordance with SEBI and AMFI guidelines. Complaints are accepted through any mode of communication — email, WhatsApp, phone, letter or in person at the office.
How to Lodge a Complaint
Email: c.rawka@gmail.com · Phone/WhatsApp: 9829038832 · In writing or in person at the office (Mon–Sat, business hours). A complaint form is available at the office and on this website.
Complaint Handling Process
| Step | Action | Details |
|---|---|---|
| Step 1 | Receipt & Logging | Complaint entered in the Complaint Register with a reference number on the day of receipt. |
| Step 2 | Acknowledgement | Written acknowledgement within 2 working days with the reference number. |
| Step 3 | Resolution | Written reply within 7 working days. If more time is needed, the investor is informed with a revised timeline. |
| Step 4 | Closure | Closed only on investor confirmation; closure date recorded in the Register. |
Escalation Matrix
| Level | Authority | Contact / Portal |
|---|---|---|
| Level 1 | Grievance Redressal Officer (GRO) - Contact Person | Mr. Chandresh Rawka · 9829038832 · c.rawka@gmail.com |
| Level 2 | Concerned AMC / RTA (CAMS or KFintech) | Investor grievance cell of the concerned AMC |
| Level 3 | SEBI SCORES Portal | https://scores.sebi.gov.in/ |
| Level 4 | SMART ODR Portal (Online Dispute Resolution) | https://smartodr.in/ |
Where the complaint pertains to an AMC or RTA, the Distributor takes it up on the investor's behalf and follows it until closure.
Need help?
Grievance Redressal Officer: Mr. Chandresh Rawka · 9829038832 · c.rawka@gmail.com